Hotel Duty Manager

Listed 15 days Ago
The Rees Hotel
Hospitality & Leisure

The Hotel Duty Manager plays a key leadership role at The Rees Hotel. As the first point of contact for hotel guests, you will be customer service driven and enjoy exceeding customers’ expectations. 

Responsibilities

  • Determining work requirements and allocating duties to other departments to ensure smooth running of the hotel, especially Front Desk
  • Identify and suggest suitable improvements that can be implemented
  • Perform Front Office and Hotel Reception Duties
  • Responsible for the Health, Safety and Wellbeing of the Front office whilst on shift
  • Supporting team member performance and development, and highlighting any team member matters that require attention
  • Maintaining attendance records and rosters
  • In charge of guest and team complaints whilst on shift


Skills, Experience and Attributes

  • Must have relevant Front Office/Hotel experience in high quality properties
  • Relevant industry qualification (Diploma/Degree Level) preferred but not essential 
  • Excellent verbal and written English language communication skills
  • Valid First Aid and Manager's Certificate preferred 
  • Passenger Endorsement license an advantage
  • A second language is desirable
  • Accuracy and an “eye for detail”
  • Passionate about “Customer Service/Care”
  • Be able to work autonomously with excellent time management skills
  • Well-honed computer skills and experience with PMS (Preferably CMS Guest Centrix)
  • Available to work a variety of shifts including mornings, evenings, weekends and public holidays
  • Long term commitment to Queenstown


    Benefits and Rewards
  • This is your opportunity to showcase your talents and expertise for an award winning successful independent 5 Star Qualmark Gold rated property in the adventure capital of the world
  • Work for the Best New Zealand Hotel, Australasia 2017 & 2018 (HM Awards)
  • Permanent, full time salaried position
  • Opportunity to experience product and activity familiarisation in the surrounding region
  • Competitive remuneration
  • Uniform and some meals provided
  • Other benefits and rewards apply

Skills & Experience

 

  • Must have relevant Front Office/Hotel experience in high quality properties  
  • Relevant industry qualification (Diploma/Degree Level) preferred but not essential  
  • Passenger Endorsement license an advantage 
  • Excellent verbal and written English language communication skills
  • Valid First Aid and Manager's Certificate preferred 
  • A second language is desirable
  • Strong Guest Relations/Experience background