The Hotel Duty Manager plays a key leadership role at The Rees Hotel. As the first point of contact for hotel guests, you will be customer service driven and enjoy exceeding customers’ expectations. 

Responsibilities

• Perform Front Office and Hotel Reception Duties
• Responsible for explaining and ensuring the Health, Safety and Wellbeing of the Front office whilst on shift
• Responsible whilst on shift for ensuring the smooth running of the front desk and related activities, identifying improvements to be made
• Supporting on shift team member performance and development, and highlighting any team member matters that require attention
• Maintaining attendance records and rosters
• Allocating tasks and duties to Housekeeping, Concierge, and Food and Beverage Departments
• Ensuring the safety and security of guests, staff and hotel property at all times;
• The end of day and overnight operations of the hotel, ensuring efficiency and complying with company policies and procedures;
• Completing incident reports for occurrences or issues from unsatisfied guests
• Inspecting incoming VIP rooms and ensure rooms are set up accordingly;
• Professionally resolving guest complaints resulting in a positive outcome where possible;

Skills, Experience and Attributes

• At least 2 years’ experience in a Duty Manager position in high quality properties
• Previous Night Auditor experience 
• Hold a relevant industry qualification (Diploma/Degree Level)
• Accuracy and an “eye for detail”
• Passionate about “Customer Service/Care”
• Ability to multi-task in a busy hotel
• Be able to work autonomously with excellent time management skills
• Have strong initiative and ability to think outside the square
• Excellent verbal and written English language communication skills
• A second language is desirable
• Well-honed computer skills and experience with PMS (Preferably CMS Guest Centrix)
• Available to work a variety of shifts including mornings, evenings, weekends and public holidays
• Long term commitment to Queenstown
  
  
  Benefits and Rewards
• This is your opportunity to showcase your talents and expertise for an award winning successful independent 5 Star Qualmark Gold rated property in the adventure capital of the world
• Work for the Best New Zealand Hotel, Australasia 2017 & 2018 (HM Awards)
• Permanent, full time salaried position
• Opportunity to experience product and activity familiarisation in the surrounding region
• Competitive remuneration
• Uniform and some meals provided
• Other benefits and rewards apply

Skills & Experience

•  At least 2 years’ experience in a Duty Manager position in high quality properties
• Previous Night Auditor experience 
• Hold a relevant industry qualification (Diploma/Degree Level)
• Accuracy and an “eye for detail”
• Passionate about “Customer Service/Care”
• Ability to multi-task in a busy hotel
• Be able to work autonomously with excellent time management skills
• Have strong initiative and ability to think outside the square
• Excellent verbal and written English language communication skills
• A second language is desirable
• Well-honed computer skills and experience with PMS (Preferably CMS Guest Centrix)
• Available to work a variety of shifts including mornings, evenings, weekends and public holidays
• Long term commitment to Queenstown