Hotel Duty Manager (Nights)

Listed 14 days Ago
The Rees Hotel
Hospitality & Leisure

The Hotel Duty Manager plays a key leadership role at The Rees Hotel. As the first point of contact for hotel guests, you will be customer service driven and enjoy exceeding customers’ expectations. 

Responsibilities

  • Perform Front Office and Hotel Reception Duties
  • Responsible for explaining and ensuring the Health, Safety and Wellbeing of the Front office whilst on shift
  • Responsible whilst on shift for ensuring the smooth running of the front desk and related activities, identifying improvements to be made
  • Supporting on shift team member performance and development, and highlighting any team member matters that require attention
  • Maintaining attendance records and rosters
  • Allocating tasks and duties to Housekeeping, Concierge, and Food and Beverage Departments
  • Ensuring the safety and security of guests, staff and hotel property at all times;
  • The end of day and overnight operations of the hotel, ensuring efficiency and complying with company policies and procedures;
  • Completing incident reports for occurrences or issues from unsatisfied guests
  • Inspecting incoming VIP rooms and ensure rooms are set up accordingly;
  • Professionally resolving guest complaints resulting in a positive outcome where possible;


Skills, Experience and Attributes

  • At least 2 years’ experience in a Duty Manager position in high quality properties
  • Previous Night Auditor experience 
  • Hold a relevant industry qualification (Diploma/Degree Level)
  • Accuracy and an “eye for detail”
  • Passionate about “Customer Service/Care”
  • Ability to multi-task in a busy hotel
  • Be able to work autonomously with excellent time management skills
  • Have strong initiative and ability to think outside the square
  • Excellent verbal and written English language communication skills
  • A second language is desirable
  • Well-honed computer skills and experience with PMS (Preferably CMS Guest Centrix)
  • Available to work a variety of shifts including mornings, evenings, weekends and public holidays
  • Long term commitment to Queenstown


    Benefits and Rewards
  • This is your opportunity to showcase your talents and expertise for an award winning successful independent 5 Star Qualmark Gold rated property in the adventure capital of the world
  • Work for the Best New Zealand Hotel, Australasia 2017 & 2018 (HM Awards)
  • Permanent, full time salaried position
  • Opportunity to experience product and activity familiarisation in the surrounding region
  • Competitive remuneration
  • Uniform and some meals provided
  • Other benefits and rewards apply

Skills & Experience

  •  At least 2 years’ experience in a Duty Manager position in high quality properties
  • Previous Night Auditor experience 
  • Hold a relevant industry qualification (Diploma/Degree Level)
  • Accuracy and an “eye for detail”
  • Passionate about “Customer Service/Care”
  • Ability to multi-task in a busy hotel
  • Be able to work autonomously with excellent time management skills
  • Have strong initiative and ability to think outside the square
  • Excellent verbal and written English language communication skills
  • A second language is desirable
  • Well-honed computer skills and experience with PMS (Preferably CMS Guest Centrix)
  • Available to work a variety of shifts including mornings, evenings, weekends and public holidays
  • Long term commitment to Queenstown